Mama JunkYard's — Not Just Junk... - Mama JunkYard's is a personal blog maintained by Kui Kihoro Mackay, a US born, London raised Kenyan PhD student living in NW England.
Country: 184.108.40.206, North America, US
City: -111.6133 Utah, United States
Extremely disappointed! I ordered 3 of these thinking I could use them with Alexa (Echo). Setup was not difficult and I had one up and operating on wifi with the Kasa app. To work with Alexa, Remote Control has to be activated. This was the problem. Every time I tried to activate it I got an error message unable to connect to server. I tried calling Tech support twice and was hung up on. The third time I connected, was on hold 5 minutes and a message came on to press buttons to get to the right person. I did so and was on hold again for 3 minutes and then DISCONNECTED again. I then went to a Chat session with someone in China I think. It lasted over an hour and I would rate the support at a D-. Never could get it working. I even opened a second package and went through the whole thing only to get the same error message. So, about 2 hours of my time and I am returning all 3 of the plugs.
Totally satisfied with these. Item arrived in two days exactly as advertised. I put out to charge for a full day and at night they all popped on beautifully. These are a bit stronger (brighter) then others I have bought before but still in the "accent" light realm. I love the fact of the lifetime guarantee and have even received email directly from seller reminding me of the warranty if I ever have an issue. All the other Solar light I purchased have all just stopped working after about 1 year.